Data Deletion Policy
Effective date: March 27, 2026
Last updated: October 7, 2026
This Data Deletion Policy describes how you can delete your account and content on Calmly Kidsand how Vista Studios Ltd handles deletion requests.
1) Self-service deletion
You can delete an individual Magic Voice or Magic Narration from My Voices or My Narrations. When deleting a voice, you can choose whether to keep the narrations already made with it.
In the app, Your Data also offers Delete all creations. This removes your recordings, Magic Voices and Magic Narrations while keeping your account, purchases and unused Magic Tokens. These actions apply to the current account, or this device’s unclaimed creations when signed out.
2) Account deletion request
You can request account deletion from Delete your account on the website or Your Data in the app. You must confirm your account email. You can also email [email protected] from the email associated with your account.
3) What gets deleted
- Account and profile: account deletion removes your sign-in account and personal profile information after creation cleanup.
- Recordings and voices: original voice recordings, saved previews and Magic Voice models are removed.
- Magic Narrations: personal narration audio and related generated content are removed.
- Limited records: reduced deletion evidence and necessary purchase, operational and security records may remain as described below.
4) Timing
Deletion runs in the background and its duration depends on the amount of data and service availability. You can close the app or website. Your Data and the website’s saved account-deletion receipt show progress; interrupted cleanup is retried. A request being accepted is not the same as cleanup being complete.
We aim to complete deletion within 60 days after verifying your request, unless a longer period is required for security, technical, or legal reasons.
5) Backups and residual data
Deleted data may persist in a secure backup location for a limited period. Backup retention is up to: 90 days.
App-managed personal audio is removed as your devices reconnect and confirm deletion. Copies you exported or shared cannot be recalled. General story downloads are managed separately.
6) What we may retain
We may retain limited information as required by law or for legitimate purposes such as fraud prevention, dispute resolution, chargeback handling, tax/accounting, and security investigations.
Completed deletion receipts and reduced operational evidence are kept for 90 days. A minimal device confirmation may remain until that device acknowledges local cleanup, followed by 90 days. Pending cleanup requests remain saved until resolved. We reduce identifying information in the activity history and retain limited matching information to prevent old background events from restoring deleted details.
7) Retention exceptions – payment records
Account deletion removes your personal profile and creations. It does not automatically refund purchases.
However, certain transaction-related records may be retained where required for legal, tax, accounting, or fraud prevention purposes.
Apple handles purchases made through the App Store. Payment providers may retain transaction and payment-related data under their own privacy policies and legal obligations. We do not store your full payment card details on our servers.
Retained transaction records are limited to the minimum information necessary for compliance, such as transaction ID, amount, date, country, and tax-related data. Where possible, such records are disassociated from your deleted account.
8) Contact
Deletion requests/questions: [email protected]